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  • Field Note - Intercept Testing in Montreal

    Jan 28, 2020
    Adrianne Lee, Researcher with Help Canadians access the CPP Disability Benefit (CPP-D) partnership
    Field Notes are a new content format for the Canadian Digital Service. Shorter than a blog post, a Field Note allows delivery teams to give more regular updates, share smaller insights and continue working in the open on a continuous basis.
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  • 7 steps to great visual storytelling

    Jan 28, 2020
    Philippe Tardif, Visual Storyteller
    Are you looking to make your communications more effective? Let images help you enhance your messages.
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  • Mixing our methods: How we improved usability with qualitative and quantitative design research

    Jan 9, 2020
    Jeana Frost, Mel Banyard (Design Researchers, CDS), Chris Lynam (Director General, RCMP)
    Stakeholder buy-in is a common challenge for digital delivery teams across government. By using mixed methods in design research (qualitative and quantitative), CDS was able to convey the impact of cybercrime reporting barriers surfaced in early …
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  • Being a student at CDS taught me a lot about trusting myself

    Jan 7, 2020
    Jose Jimenez, student (Partnerships)
    Being a student means you’re still learning, not that you don’t have something to contribute to your team. When managers trust their students, those students learn to trust themselves.
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  • YOLO? More like CO-LO(cation), amirite?!

    Dec 13, 2019
    Keith Colbourne, Royal Canadian Mounted Police (RCMP)
    While working on a cybercrime reporting tool with CDS, co-locating there was not easy for this RCMP developer-turned-product manager. But the challenges brought new perspectives and new opportunities. Read about his journey.
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  • Scaling inclusive environments begins with community building. We created an Accessibility Handbook to help you get started

    Dec 2, 2019
    Julianna Rowsell, Accessibility and Inclusive Services Lead
    We made an Accessibility Handbook to share resources and come together as a community. We have the power to change the culture and mindset of accessibility in the public service. By caring and coming together we can do so much more for inclusion than …
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