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A snapshot of how we're using data and analytics to improve communication strategies and tell stories that resonate with our audience.

Notify is a product developed by CDS that helps government departments send emails and text messages to people who use their services, at low cost and with no hassle.

One of our product managers explains how she turned a panic attack into a teaching moment about admitting the limitations of our knowledge in order to make better decisions.

Leading a team isn’t easy. It becomes even more challenging when you don’t share the same physical space as them. Read how one of our product managers has adapted his management approach to lead his team from another city.

As the Government of Canada (GC) works to improve how it designs and delivers services, we can look to use new tools, methods and practices to help us build our capacity to get there. But people — public servants — remain at the centre of these …

One of our design researchers explains why it’s important to talk to both people who would use our reporting tool and people who wouldn’t, and how we’ve turned that research into actionable items to improve our service.